About the roleThe Merchandiser is responsible for managing and optimizing our technology‑powered merchandising platform, with a focus on defining brand rules, brand voice, and content guidelines that drive the tool’s automated outputs. This role sits at the intersection of ecommerce strategy and technology, requiring a deep understanding of brand identity and the ability to translate that identity into structured rules and parameters within our platform. The ideal candidate is an innovative thinker who is comfortable working in a tech‑forward environment, is passionate about retail commerce and enhancing the customer journey, and has the skillset to leverage technology to elevate the customer experience at scale.Daily tasksServe as the primary owner of brand rules and brand voice configurations within the technology merchandising platform, ensuring all generated content accurately reflects brand standardsMonitor competitor ecommerce experiences and emerging AI merchandising trends to inform platform strategy and rule‑set updatesDevelop and document standard methodologies for configuring and maintaining merchandising outputs across all sales channelsOwn end‑to‑end product cataloging leveraging the technology platform to build and enrich listingsResponsible for ensuring products are accurately set up, live on site, and optimized for discoverability and conversion, including complete and accurate product attributes, imagery, categorization, and metadataDefine, document, and continuously refine brand voice guidelines, tone parameters, and content rules that are input into the platform to ensure consistency across all consumer touchpointsLeverage analytics and reporting dashboards to evaluate the performance of content, identify opportunities for rule optimization, and improve merchandising outcomes across product categories and sales channelsConduct weekly reviews of product and category content to validate accuracy, brand alignment, and business relevance; adjust platform rules and inputs accordinglyConfigure and manage product featuring, sort logic, and promotional rules across all digital sales channelsPartner with UX and development teams to apply data‑driven navigation and taxonomy recommendations that improve discoverability and conversionReview, edit, and approve product and website copy, providing structured feedback to refine brand rules in the platform and ensure outputs meet conversion and SEO goalsMaintain catalog data integrity across all channels, ensuring AI tool inputs are accurate and up to dateRegularly audit outputs on the site, identify errors or off‑brand content, report findings, and collaborate with technical teams to refine platform rules and improve overall UX & conversionQualificationsBachelor's degree preferred2+ years of experience in an ecommerce or retail setting; experience working with AI tools, content management systems, or merchandising platforms strongly preferredComfortable learning and adopting new technology platforms; prior experience with AI‑powered tools, prompt configuration, or rules‑based content systems is a plusExcellent oral and written communication skillsExtremely detail orientedStrong copywriting and editorial skills with the ability to evaluate AI‑generated content critically and define rules that produce on‑brand resultsStrong organizational abilities and attention to detail in a fast‑paced environmentAbility to multi‑task, meet deadlines and adapt to a dynamic work environmentWhat we offerEnergetic, collaborative work environment in Over-the-RhineCompetitive pay and benefits: health, dental, vision, and life insuranceUnlimited PTO401k with company matchPersonal and professional development opportunitiesA fast‑paced eCommerce retail environment where you can learn and grow while working with major brandsWe are an equal‑opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.#J-18808-Ljbffr
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