Mid-Market Advertising Sales Account Manager

Within Operations, we are expanding our Digital Inside Sales (DIS) organization to accelerate growth in the SaaS, AI and digital solutions space. Our innovative, data-driven sales model combines trusted technical expertise, cutting-edge technology, and AI-powered insights to help clients transform and scale efficiently. We’re looking for a commercially driven and customer-focused Advertising Sales Account Manager to manage a portfolio of existing customers.

The Mid-Market Advertising Sales Account Manager is responsible for owning and growing a portfolio of advertisers through strategic account planning, consultative selling, disciplined pipeline management, and high-quality execution. This role combines hands-on client engagement with broader responsibility for revenue performance, account health, and delivery excellence.

You will operate as a trusted advisor to advertisers, translating business objectives and performance data into clear growth strategies and practical recommendations. Success requires sound commercial judgement, confidence engaging senior stakeholders, strong ownership of complex work, and the ability to influence outcomes in a fast-paced, metrics-driven environment.

What You Will Be Doing

Strategic Account Ownership & Customer Engagement

Own a portfolio of advertisers and serve as the primary commercial and strategic point of contact throughout the account lifecycleDevelop account plans that identify growth opportunities, risks, client objectives, and clear actions to improve revenue, retention, and advertiser valueBuild trusted relationships with client decision-makers and confidently lead consultative conversations, performance reviews, and recommendationsDrive proactive outreach through calls, email, and scheduled follow-ups, balancing activity expectations with the quality and complexity of each opportunityDiagnose advertiser needs and recommend tailored advertising products, campaign strategies, and optimization actions aligned with business goalsLead complex or sensitive account discussions, resolve issues, and coordinate the appropriate internal support to protect the client relationshipIdentify expansion, cross-sell, and retention opportunities using performance trends, market context, and commercial insightPartner with sales, product, operations, and support teams to deliver a consistent end-to-end advertiser experience

Pipeline, Forecasting & Commercial Discipline

Maintain a structured, accurate, and strategically prioritized pipeline within Salesforce or an equivalent CRMOwn revenue pacing and forecast quality for assigned accounts, identifying gaps early and developing recovery or acceleration plansApply sound judgement to prioritize opportunities, client needs, and daily activities against commercial impactMeet agreed activity, conversion, revenue, retention, and service-level expectations while maintaining a high standard of customer engagementEnsure clear documentation of client objectives, decision criteria, commercial opportunities, risks, commitments, and next stepsUse account and pipeline data to provide concise updates, surface trends, and recommend actions to leadershipIndependently manage competing priorities and escalate material risks with clear context and proposed solutions

Quality, Leadership & Continuous Improvement

Set a strong standard for customer interactions across calls, meetings, and written communicationEnsure all work complies with agreed processes, turnaround times, quality controls, and data and privacy requirementsTranslate recurring client feedback and performance trends into actionable recommendations for leadership and partner teamsIdentify operational inefficiencies, shape practical improvements, and support implementation of more scalable ways of workingProvide day-to-day guidance, peer support, and knowledge sharing to less experienced team members without direct people-management responsibilitySupport onboarding, calibration, and best-practice sharing across the team as requiredRepresent Accenture professionally and act as a credible, customer-centric advocate in all internal and external interactions