Operations Manager, Marketing

Under limited supervision, manage, coordinate, and provide leadership on Monterey Bay Aquarium's marketing operations strategy. Work closely with Marketing leadership to organize a portfolio of work and contribute to developing a marketing operations strategy that executes on annual objectives and adheres to project schedules, budget constraints, and quality standards. Develop and implement mitigation tactics to guarantee successful outcomes even amid complexity and ambiguity.Develop new (or refine existing) processes, standards, and procedures to be adopted by the marketing team to manage and deliver projects on time, within budget, and in fulfillment of their goals.Champion documentation, training, and other resources to reinforce consistent practices, norms, and expectations among Marketing team members and maximize team productivity and effectiveness.Communicate expectations and provide constructive feedback informally and formally about marketing projects to individual team members, Marketing teams, and other departments to meet deadlines and uphold quality standards.Lead key marketing cross-functional project meetings across multiple departments and divisions, managing overall project communication and coordination.Develop and manage key marketing projects (briefs, scope, and creative approach) and project plans (deliverables, schedules, responsibility charts) for medium to large cross-functional marketing projects at the Monterey Bay Aquarium.Maintain and configure tools for project management (e.g., Asana) and annual planning (e.g., Airtable) and provide guidance and training to team members on standard operating procedures. Bachelor’s degree or equivalent combination of education, training, and experience in a related field (e.g., Marketing, Communications, Project Management)Minimum 5 years experience in Marketing, Communications, or Project ManagementMinimum of four years experience managing multiple and competing priorities, proactive task setting, tracking and communication to stakeholdersMinimum of four years experience convening working groups from multiple disciplines or departments and leading the team to achieve project successDeep or mastery level knowledge of project management and collaborative design processesComfort using Asana, Airtable, or similar project management toolsWorking knowledge of multiple creative disciplines, including brand strategy, design, and content creationLeadership qualities with strong team building, communication, facilitation, and active listening skills requiredAbility to build and coordinate large project teams with varying expertise from design through launch, including marketing content and design (e.g., website projects and online content, print publications, advertising and promotion campaigns, social media and email marketing campaigns, and earned media and communications efforts)Experience preparing and managing large project budgets ($100k+)Proven ability to work effectively and efficiently under multiple, competing deadlinesExperience leading teams and stakeholders to adopt new processes and proceduresAbility to bring clarity to ambiguous environments and drive a team forwardAbility to communicate effectively, diplomatically, honestly, and sensitively with all levels of management and staffProven ability to understand the larger picture while remaining focused on the detailsDemonstrated initiative, flexibility and creativity in planning and problem solvingAbility to work within, and maintain Monterey Bay Aquarium’s Core Values Physical Requirements to Perform Essential Job Functions: