About The Role In This Role, You Will Own operational readiness for new Ads monetization launches, including testing, billing validation, reconciliation, go-live execution, and post-launch hypercare.Design and scale operational processes supporting Ads billing, campaign monetization, credits, coupons, pricing changes, adjustments, and invoice generation.Partner closely with Ads Product, Engineering, Revenue Systems, GTM, Deal Desk, Finance, and Legal to operationalize new monetization capabilities while ensuring downstream billing and revenue processes remain accurate.Build scalable operational workflows supporting high-volume Ads transactions while maintaining strong financial controls and operational excellence.Scale execution through BPO and global operations teams by developing SOPs, playbooks, training programs, quality frameworks, and governance models.Drive automation and AI-enabled workflows that reduce manual work, improve operational efficiency, detect billing anomalies, and proactively identify revenue-impacting issues.Establish operational controls, approval frameworks, audit trails, and segregation of duties supporting SOX compliance and financial reporting requirements.Ensure billing completeness and financial accuracy during month-end close through reconciliations across campaign delivery, pricing, usage, invoicing, credits, and revenue systems.Partner with Analytics and Engineering to build KPIs and operational dashboards measuring billing accuracy, invoice quality, automation rates, operational throughput, customer escalations, and launch readiness.Identify process improvement opportunities across the Ads Order-to-Cash lifecycle and help define the long-term operating model supporting global scale.Develop operational documentation, runbooks, enablement materials, and governance processes that enable consistent execution as the Ads business continues to grow. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information.
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