The OSA Support Technician is in place to respond professional and timely to all requests and inquires made by our Digital On Screen Advertising (OSA) clients, exhibitor clients, and subcontractors in a customer service call center environment. Evaluate customer and system generated incidents and escalate within the OSA Support Center, or to higher level support as required per SOPs to resolve customer issues. Experience with incident management systems and web-based applications is preferred. Ability to view computer screen for an extended time up to an entire shift. Be present for assigned work shift, but flexible to shift changes as required to support our customer base as it relates to high volume peak periods including week-ends and holidays.
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