Player Support Agent | $14 per hour

If you're interested in applying for the role, you can check it out here: https://www.hireart.com/jobs/e63ddf95/apply HireArt is helping Skillz, a Leading eSports Platform, hire a Player Support Agent to join its Player Support team. Do you like testing apps and playing games as part of your job? **As Player Support Agent, you will:** * Directly handle player inquiries and issues * Handle escalated issues from outsourced support agents * Revise and build player facing support templates, FAQ’s and other materials * Identify and report player trends and issues to other areas of the business * Maximize player retention * Complete ad hoc projects to support the Player Support team * Contribute strategically to the growth and direction of our client's products and services * Execute in a fast-paced, team environment If you're interested in applying for the role, you can check it out here: https://www.hireart.com/jobs/e63ddf95/apply ### Requirements * 1+ years of customer service experience at a venture-funded start-up in any of the following industries: mobile technology, social media, gaming, or advertising * Experience working with help desk ticketing systems; familiarity with Zendesk is a plus * Ability to communicate effectively both internally and to players and match tone accordingly * Ability to work cooperatively and collaboratively with all levels of employees and management * Mature and self- motivated with a positive, professional attitude * Capacity to operate effectively in a fast growth startup environment * Progressive, consistent work history and excellent references * Willingness to work weekends if needed * Detail oriented, interested in games, with a competitive spirit * Ability to work well under pressure and tight deadlines **Commitment:** _This is a full- time, contract-to-hire position based in Las Vegas, NV. We are interested in every qualified candidate who is eligible to work in the United States. Mobile is the fastest-growing segment of the gaming market, expected to increase from $68 billion in 2019 to $150 billion in 2025.