Product Marketing, Senior Manager, AI & Analytics

Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. This is a high‑impact, high‑visibility role at the intersection of product, sales, and marketing—shaping how we bring powerful, data‑driven capabilities to market and communicate their value to customers, prospects, and partners. Experience in AI or analytics is a plus—curiosity, clarity, and communication are a must.ResponsibilitiesDevelop crisp, differentiated positioning and messaging that resonates with technical and business audiences across industries, clearly articulating our differentiation in the marketplace.Lead go‑to‑market strategy for product and feature launches, collaborating closely with product, sales, marketing, and customer success.Create and deliver enablement that equips Sales, Services, and Partners to confidently communicate the value and differentiation of AI and analytics capabilities.Craft clear, engaging content for a range of use cases—from decks and one‑pager to web copy and competitive battle cards.Educate and enable Medallia customers and end users on how to maximize the value of our AI‑ and analytics‑powered capabilities.Represent Medallia as a thought leader in executive briefings, client engagements, industry events, and analyst discussions.Serve as a key contributor in analyst briefings, helping analysts understand and accurately represent our AI and analytics capabilities and strategic direction.Communicate complex technical concepts clearly and persuasively to both internal stakeholders and external audiences—including non‑technical buyers.Conduct market, customer, and competitive research to inform positioning, messaging, and GTM strategy.Measure and optimize the impact of product marketing efforts on awareness, pipeline, and revenue.Minimum Qualifications 5+ years of product marketing experience for a SaaS product or platform, marketing complex, technical capabilities to diverse audiences.Demonstrated storytelling experience taking complex products to tell a compelling and succinct story.Demonstrated experience delivering presentations to executives, clients, and conference audiences.Demonstrated project management experience including juggling multiple initiatives.Experience building cross‑functional alignment across product, sales, marketing and services teams.Preferred Qualifications Experience marketing AI, data, or analytics products (or similarly technical domains).Passion for and track record of simplifying complex ideas into compelling, business‑oriented narratives for diverse audiences.Background in customer experience, employee experience, or enterprise feedback management.Strong understanding of sales cycles, go‑to‑market frameworks, and value‑based marketing best practices.Strong interpersonal and teamwork skills, with…