Office Location: Wayne, PA This role is the bridge between Product/Engineering, Ops/Support, and Sales. You will build and run our Product Launch + Education engine, including: • Partner with Marketing/Creative to package assets (email, web, slides, short videos) and ensure brand consistency • Partner with Marketing and Sales on basic targeting (segments/lists) and post-launch performance tracking • Maintain a launch calendar for cross-functional planning and transparency 5) Adoption and retention (post-close) • Partner with Ops/Support to identify friction points in onboarding and day-to-day usage • Create “getting started” and “next best action” programs that turn new users into confident users • Build feedback loops so product learnings from the field improve content and training
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