Product Specialist, Ads (Tech Support) Responsibilities: • Become a subject matter expert on Meta’s Ads, Business, and Commerce products • Leverage technical skill set and product experience to resolve complex customer issues or triage them to the appropriate Engineering team • Continuously improve the end-to-end support funnel and the overall customer support experience by upskilling front-line agents and optimizing internal and external processes • Identifying opportunities to improve product usability issues and influence Product and Engineering teams to address them • Understand operational workflows, identify and define support tool needs to enable operational scaling and bring resolution closer to the customer • Manage stakeholder expectations and communicate with internal teams and external customers to provide technical and business feedback as well as deliver technical solutions Minimum Qualifications: • 2+ years of relevant work experience in an operations, support, or product role within the ad-tech space • Experience in translating product and technical concepts to technical and non-technical audiences • Experience in communication and presentation skills, influencing cross-functional partners and leadership • Experience with SQL and analytic dashboards to pull insights from data sets • Experience working with cross functional teams such as Product and Engineering globally • Basic understanding of web technologies (e.g., HTML, CSS, JavaScript, HTTP, etc.) People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
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