We are seeking a dedicated and experienced Program Manager to develop and implement strategies to effectively retain and manage our customer base. Customer Retention Strategy • Develop and implement comprehensive customer retention strategies. Churn Analysis • Identify reasons for customer churn through in-depth analysis. Qualifications • Strong analytical and financials skills to develop business cases • Utilize Microsoft Excel and Tableau to filter/sort large data sheets • Superior marketing strategy acumen, with history of driving programs to impact bottom-line performance across both Growth and Base domains. • BA/BS/MBA or Equivalent Preferred • 5-7 years work experience in a telecommunications or technology company.
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