April 20, 2024

Relationship Manager: Direct-to-Advertising (Remote) at Experian...

Experian Schaumburg, Illinois

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. You will work with cross-functional teams to bring the best of Experian to our clients. You will be responsible for engaging clients and managing client communications to ensure the seamless execution of Experian's core industry solutions and services, expanding business relationships as well as driving growth and upselling opportunities within the existing account base. Communication with clients is frequent and fast moving - includes weekly status calls, Quarterly Business Reviews and ongoing Executive Briefings, with periodic travel to client locations (virtual now, 25% post COVID) In conjunction with your assigned Account Executive partner: Full responsibility for meeting or exceeding annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross-sell / up-sell activities Own sales pipeline (Salesforce), revenue tracking and forecasting to support team weekly, monthly quarterly and annual vertical/territory/account planning and associated financial reporting Negotiate complex client contracts for both standard and custom Experian products and services Define and own strategic account plans to unlock investments focused on client's evolving business objectives and goals Research and penetrate assigned client organizations to drive alignment through executive and day-to-day influencers to execute against dynamic strategic account plans Collaborate with internal and external cross-functional partners to structure and execute operational and strategic initiatives Partnering with responsible internal stakeholders, including Consulting and Client Success Teams, collaborate to ensure proper scoping, pricing, contracting, execution and support of both standard and custom projects Work closely with Client Success Teams, Product Management and Marketing personnel to ensure ongoing Voice of Customer (VOC) feedback and ongoing product and service education is maintained across portfolio Works with wide range of internal groups - Operations, Legal, Compliance and Finance Develop highly effective relationships and strong communications across all external and internal stakeholders Create and deliver persuasive sales presentations using market trends, best practices, case studies, and use cases for Experian solutions Proven self-starter and demonstrated ability to create leads and nurture relationships Qualifications BS/BA or equivalent experience is necessary Track record of reaching and exceeding goals 5 years sales/marketing experience within the stated industry and/or verticals, including proven experience managing complex, mature, growing strategic client relationships Fluency in digital advertising, advertising technology, data, and measurement Demonstrated acumen of the AdTech and MarTech ecosystem Ability to forge relationships with decision makers, senior executives across departments (clients and agencies) Ability to analyze complex data and present industry-specific customer insights to clients through quarterly business reviews and executive briefings Demonstrated ability to use customer service skills to grow and cultivating client relationships Ability to manage multiple fast-moving projects essential Ability to travel - approx. For us, this is The Power of YOU and it ensures that we live what we believe.

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