Remote Account Manager

Account Manager (Agency Client Lead) Wilson Creative Group — Full Time | Hybrid (must be based in Naples, FL) About Wilson Creative Group Wilson Creative Group (WCG) is a full-service creative and marketing agency. We partner with ambitious businesses to define clear positioning and build visual and verbal assets supporting long-term growth. Our work spans branding, advertising, websites, digital marketing, social media and public relations — combining sharp strategic thinking with disciplined execution.

WCG is headquartered in Naples, Florida, with team members also located in New York City, Charlotte, Colorado and across Florida. We operate as a unified team of thinkers and makers in a remote-first environment, working alongside our clients with shared accountability and ownership of the outcome. We don't simply react to requests.

We are hiring an Account Manager to join our Account Services team. This is a remote role, but candidates must live in or near Naples, FL. Most of this portfolio is local, and in-person client meetings, presentations and site visits are part of the weekly rhythm.

We will not relocate candidates or fly anyone in. At WCG, account managers are trusted advisors. You work upstream and alongside your clients — offering judgment, perspective and honest recommendations to help leaders move forward with confidence.

You are not relaying messages between client and creative teams. You are managing the relationship, shaping strategy, setting expectations and protecting the work as it moves from thinking to execution. Serve as the primary day-to-day contact for clients Build trust and long-term partnerships Identify opportunities for additional work and growth Gather research and insights to support recommendations Ensure work aligns with brand positioning and objectives Project Execution Coordinate with creative, digital, production and PR teams Manage schedules, approvals and deliverables Document meetings and distribute action items Keep projects moving without requiring leadership intervention Budget & Operations Track estimates, budgets and billing accuracy Maintain organization within the agency project management system Ensure projects are delivered efficiently and profitably Drive measurable growth for assigned accounts through strong service, strategic insight and trust Support proposals and onboarding of new clients Previous experience working at a marketing, advertising, branding or creative agency ~4–6+ years agency account service experience ~ Able to manage multiple clients simultaneously ~ Experience writing briefs and coordinating internal teams ~ Able to operate within structured processes and documentation ~ Proficiency with Google Workspace ~ Experience with project management systems (Bonsai, Asana, Monday or similar) Experience with websites or integrated marketing campaigns Understanding of scopes, estimates and billing Established familiarity with the Southwest Florida business community You see clearly and cut through complexity to focus on what matters most You manage pressure, deadlines and multiple projects without losing momentum Types of accounts you have managed We are looking for someone to quickly take ownership of accounts and elevate the client experience at WCG.