Retail Store Manager - Experts Choice (T-Mobile Retailer)

Benefits! Full-time employment! Principal Duties and Responsibilities: -Trains, coaches and develops sales staff on all aspects of sales for Experts Choice, including, but not limited to, products, promotions, and merchandise -Manages and motivates sales team on a daily basis to ensure Experts Choice sales are being met or exceeded -Provides effective performance feedback to all staff and sets timeframe for achievement -Consistently finds ways to increase employee and location productivity, DRIVES sales -Maintains appropriate level of staffing at location by recruiting, selecting, orienting and training new employees -Ensures availability of merchandise by maintaining inventory levels -Markets merchandise by adhering to advertising, sales promotion, and display plans -Secures merchandise and protects employees by adhering to security standards -Contributes to team effort by accomplishing related results as required -Handles scheduling of staff at location to ensure appropriate shift coverage -Handles all escalated customer service issues with professionalism -Provides a total sales solution to our customers, for any of their wireless/mobility needs. This includes selling the value of T-Mobile's devices, accessories and service plans; maximizing T-Mobile-customer connections; saving our customers money; personalizing their experience; and protecting their investment -Delivers an outstanding store experience that improves customer loyalty and strengthens the brand -Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store -Identifies the right solutions for customer billing, technical and/or account issues -Complies with and trains on all operational policies and procedures -Other duties as assigned This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA. We E-verify and background check all applicants