RV Parts Department Manager

♥Happy Campers is what we are all about If your passion and purpose is in alignment with ours, you may be the just the person that we are looking for! To learn more about Action RV, our core values and what we are all about, visit; www.actionrv.com Parts Manager– Job Description Title Parts Manager Reports To General Manager Summary The Parts Manager will be responsible for the day-to-day operation of the Branch’s Parts Department in compliance with the company’s established policies and procedures. Job Duties  Build the organization by establishing parts department policies and procedures to develop: o The skill and knowledge of all parts department personnel o Good attitudes and pride in individual and overall store appearance o Full utilization of automated inventory control system o Continual interaction with all departmental personnel  Develop sales and gross profits by: o Establishing realistic sales objectives o Actively engaging in all parts and supply acquisitions o Encouraging aggressive marketing by all parts department employees; o Effective merchandising and advertising methods within budget allocation, including taking advantage of all manufacturers' inventory co-op advertising; o Establishing a competitive parts pricing policy while maximizing profitability; o Ensuring customer satisfaction by maintaining an efficient and effective level of service and handling customer complaints immediately and according to the dealership's guidelines o Working with the service manager and service advisors to ensure a timely turnaround of parts needed for internal jobs; o Analyzing sales, expenses and inventory monthly to maintain profit goals; o Developing and utilizing a lost sales tracking report; o Monitoring daily reports such as parts profit per parts invoice, parts gross margin percentage, and sales productivity.  Supervisory Responsibilities: o Hiring, training, motivating, counseling and monitoring the performance of all parts department staff by: o Ensuring every employee has a thorough understanding of his or her duties and responsibilities o Providing programs to ensure the rise in productivity of each employee benefiting both the company and the individual o Effectively cross training to ensure there is a minimum of one qualified person to fill in each specific job position including the Parts Manager’s position o Leading by example and displaying professional and ethical conduct at all times o Holding weekly department meetings o Monitoring parts department employees' payroll records o Supervises custodians to ensure that the work area is kept clean o Directing outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers o Directing shipping and receiving efforts to ensure timely processing o May sometimes be required to perform the duties of the parts department staff. To learn more about Action RV and the type of work that you may be doing if hired, visit: www.actionrv.com Mail USPS or deliver in person to: Action RV 1100 Bosque Farms Blvd.