Sales and Marketing Coordinator

Sales and Marketing Coordinator

The Sales and Marketing Coordinator is a highly organized and detail-driven individual that supports our growing revenue and marketing initiatives. This role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys balancing administrative precision with marketing creativity.

Responsibilities:

Lead & Sales Administration

Monitor inbound leads (email, phone, CVENT, VisitLex)
Enter and manage leads in Tripleseat CRM
Assign leads to appropriate Sales Managers
Track contract status and confirm receipt of deposits
Maintain organized contract and booking records


Group Block & Financial Support

Audit group reservations for accuracy
Monitor group pickup and identify attrition risks
Process rooming lists
Communicate group arrivals with Front Office
Coordinate block extensions or reductions
Track outstanding deposits and balances
Assist with invoice generation and billing coordination


Marketing & Sponsorship Coordination

Evaluate incoming marketing, sponsorship, influencer, and partnership requests
Assess alignment, revenue potential, and trade value
Present qualified opportunities to Director of Sales
Maintain marketing inquiry and sponsorship trackers
Track trade usage (rooms & F&B) against budget
Compile post-event recaps and exposure summaries
Maintain annual sponsorship calendar


Email & Digital Marketing

Build and deploy email marketing campaigns
Maintain and organize email database
Monitor open rates, click-through rates, and booking conversions
Maintain digital asset library (photos, one-sheets, promotional materials)
Audit website promotions and descriptions


Website Maintenance

Maintain website content including room descriptions, packages, seasonal promotions, and outlet informations
Update photography as needed
Coordinate with third-party web vendor for larger updates
Test booking links and promotional codes
Conduct quarterly website audits

Qualifications:

1-3 years of experience in hospitality, sales, marketing, or administrative support
Strong organizational and time management skills
Experience with CRM systems (Tipleseat preferred)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Comprehending the group sales process
Experience with email marketing platforms preferred
Analytically approaches problem solving
Able to analyze financial statements and market data
Desires to participate as part of a team
Demonstrates self-confidence, energy and enthusiasm
Presents ideas and information in a concise, well-organized way
Effective listening skills
Manages group or interpersonal conflict situation effectively
Manages time well, correctly prioritizing tasks
Strong communication skills
Detail-oriented with strong follow-through
Must pass a background check