Sales and Service Support Coordinator

Key Duties and Responsibilities • Coordinating and communicating progress and expected delivery dates on sales orders, calibration services, and field returns with customers and internally • Managing and retrieving information in Company ERP system • CRM data input, management, and reporting • Consulting with customers on specifications and applications of standard products • Researching and identifying potential accounts, soliciting new accounts, and building rapport with current and prospective customers • Investigating current customers’ buying history to suggest related and new items • Answering inbound calls and redirecting calls internal as necessary • Creating marketing materials such as technical product information, advertising materials, and product videos • Developing and delivering price quotations for sales personnel or directly to customers • Planning, organizing, and assisting with trade show exhibitions • Coordinating demonstration equipment with internal sales personnel • Studying new product descriptions, participating in educational opportunities, and observing market trends to continue to grow relevant knowledge base and assist internal teams in doing same • Performing other duties as assigned Experience • 5+ years’ experience in customer and sales support • 3+ years’ of data entry experience • Experience with interfacing with sales and operations teams and customers • Excellent problem solving and communication skills • Familiarity with product certifications • Experience with creating detailed engineering drawings Education • High School Diploma, Associates or Bachelor’s degree preferred Traits/Skills Required: • Communication; Identifies and presents information or data that will have a strong effect on others. • Results oriented; Exerts unusual effort over time to achieve a goal. • Critical thinking; Makes systematic comparison of two or more alternatives. Notices discrepancies and inconsistencies in available information. Offers support for others’ ideas and proposals.