Sales Concierge/Administrative Assistant

https://cateringbymichaels.applicantpro.com/jobs/360950.html NO PHONE CALLS OR EMAILS PLEASE! The Sales Concierge is a key staff support position at Catering by Michaels, providing event and administrative support to multiple departments. Specific Responsibilities: GENERAL OFFICE SUPPORT (85%) Areas of focus to include: • Answer a high volume of calls and web chats responsively and professionally • Track all phone, email, and chat inquiries for sales team reference • Greet clients, vendors, and guests and ensure their comfort • Provide administrative assistance to include filing, copying, faxing, maintaining administrative documents • Assist in the follow-up of phone calls and email leads • Confirm scheduled appointments, tastings, planning sessions and meetings • Request and distribute Certificates of Insurance and Licenses as needed • Submit ads for donations and advertising • Process all donation and gift certificate requests and maintain request log • Receive all customer returned items and log them as required • Database management in Outlook and Caterease programs • Create and prepare emails and letters • Keep the telephone, voicemail and background music current and make periodic updates • Cross train on Accounts Receivable tasks including customer invoicing, cash receipts, and bank deposits • Event menu signage creation • Prepare materials for tastings to include welcome signs and menu cards • Team player with a highly professional presence and ability to interact on behalf of the company with internal and external clients • Maintain general appearance and inventory of reception and conference areas • Maintain readiness of meeting rooms to include signage, beverages, A/V systems • Capacity to function in high stress situations attributable to tight deadlines and client needs • Maintain confidentiality • Willingness and ability to work overtime (when necessary) OPERATIONS ADMINISTRATIVE SUPPORT (10%) • Support Operations Department with strategic planning for periods of increased business, including holidays and special events OTHER TASKS AS ASSIGNED (5%) • Assist in and manage special projects as assigned by the Senior Management Team • Work as an event staff member in the field Associated Responsibilities: • Establish effective relationships that result in working closely with Sales and Operations teams • Correlate, consolidate and edit materials submitted by others, organizing and verifying material which may be delivered in draft format Reporting Relationships This position reports directly to the Director of Sales & Marketing and in their absence to the Director of Operations and interfaces regularly with members of sales and operations staff departments. CANDIDATE PROFILE Experience and Personal Attributes • Associate's degree from an accredited institution • Type a minimum of 60 WPM • Ability to work daily with the Microsoft Office Suite. • Experience working with Caterease highly desirable, but not required • MUST demonstrate a passion for the hospitality industry • MUST have a very professional image and demeanor • MUST be able to organize time on daily basis and handle multiple projects continually and meet daily deadlines • MUST have exemplary writing skills necessary to ensure effective written communication with internal and external customers PLEASE APPLY ONLINE - https://cateringbymichaels.applicantpro.com/jobs/360950.html NO PHONE CALLS OR