Sales-Inventory-Customer Service

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. Greets every customer in a prompt timely manner and alert and responsive to all customer needs. Answers customer’s inquiries to include questions on price, quality, fabric type, specifications and usability of merchandise Up-sells customers on other products, and recommends add on items to enhance the customer’s order Sets up advertising displays and folds and arranges merchandise to promote sales. Replenishes merchandise and participates in monitoring of floor stock to assure appropriate inventory is available for customers Completes necessary housekeeping to present a clean and orderly store at all times Fills out all paperwork correctly and efficiently Measures and marks garments for custom alterations Provides information regarding contract specifications and products associated with contract Handles irate customers in a professional courteous manner Takes phone orders Communicates and works closely within and outside retail department to assure customer needs are met with 100% accuracy Adhere to company mission, policies, procedures and practices Qualifications/Requirements: Friendly, outgoing, and helpful demeanor Previous retail or customer service experience a plus Ability to read and interpret documents such as department specifications and must be able to interact effectively with customers Ability to calculate figures and amounts, and ability to operate a PC and Internal order management system Must be able to work with minimum amount of supervision under pressure situations.