Senior Account Manager in Digital Marketing Agency

We are so committed to growing the skill set of our team that if you join us, you will be working with (and learning from) some of the smartest, most creative "mother funners" around. Noble Studios is headquartered in Reno, Nevada, with an office in Las Vegas – we are a hybrid workplace and offer uniquely generous benefits and time off packages. We are seeking an agency-experienced Account Manager (which we call our Senior Client Success Manager) who is excited to use their leadership, strategic thinking and critical problem solving skills to make meaningful connections with both our clients and our internal cross-functional teams of digital marketing experts, as well as drive outcomes and performance aligned with our clients' objectives. Primary Responsibilities • Manage multiple clients to annual account plans, revenue growth opportunities and develop strategies to achieve meaningful business outcomes agreed upon by the client • Facilitate thoughtful and detailed scopes of work (informed by talented subject matter experts on our team) for current client projects and proposals that align to client goals • Maintain client relationships and facilitate delivery of information, reports, recommendations and briefings to ensure clients are connected to their Noble team and results are being achieved • Proactively identify opportunities to recommend solutions to existing clients so their businesses/organizations continue to thrive • Define the KPIs and objectives for client projects and services • Ensure clarity and alignment of the team with client goals so deliverables meet or exceed expectations • Lead and facilitate quarterly business reviews (QBRs), annual planning sessions, and strategic roadmap discussions to align on priorities, performance insights, and future growth opportunities • Ensure accurate and timely scoping, estimation, scheduling, and coordination efforts for projects and service delivery • Effectively communicate project expectations and milestones to team members and clients in a timely and clear fashion to enable them to do their best work • Manage client engagements (projects and ongoing services) effectively to ensure client satisfaction along with balanced ROI of efforts to impact • Provide thought leadership on services, products, marketing best practices and client industry priorities. Minimum Requirements • A four-year college degree or equivalent education and experience in a related discipline • 6+ years of experience in account management within the marketing/technology/web industry including all aspects of process development and execution • Demonstrated success with client relationship management or customer service showing ability to build strong and lasting business relationships • Problem solving, critical thinking and troubleshooting skills to facilitate outcomes • Comfort and experience with recommending solutions and making a business case for investments even when there's a level of ambiguity in the requirements • Accurate verbal and written communication skills to inspire confidence • Ability to set expectations, be clear and concise in communication and to ensure understanding and agreement • Demonstrated experience managing account revenue, forecasting, and contributing to growth targets while maintaining profitability and contributing to scope control • Solid working knowledge of current digital technologies and ability to learn, understand, and know how and when to apply new/emerging technologies • Ability to gain consensus and build enthusiasm for Noble's / your ideas and solutions • Experience presenting to and influencing senior leadership and executive stakeholders.