Our digitally-native fundraising platform is built on the idea that connecting with supporters should be simple, approachable and effective. Our user experience, coupled with our handcrafted ultra-premium popcorn, empowers organizations to do more of what they love. Our goal is to amplify marginalized voices and push the boundaries of access in academic and athletic activities by contributing experiences, equipment, and educational opportunities to the communities that crave them the most. • Provide phone and email support to internal and external customers ensuring their requests are captured and resolved in a timely manner. Requirements • Excellent communication skills - phone and email • 2+ years experience in a customer support or sales support role or equivalent • Diplomacy, tact, and poise under pressure when working through customer issues • Quick learner with strong technical aptitude • Excellent communication skills (both verbal and written) • Problem solver who can address complex customer issues • Strong people skills to build a genuine connection with a customer • Proven ability to clearly convey complex ideas and concepts • Proven ability to coordinate and collaborate with cross-functional teams to support customer needs • Proficiency using Microsoft Office and CRM and/or ERP systems.
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