Senior Marketing & Operations Representative

Lead Cat Certified Used (CCU) program support, including coordinating CCU/CVA/EPP initiatives across field teams and dealer networks.Drive CCU scorecard leadership, including reviewing results, identifying performance gaps, and preparing leadership-level insights and questions.Ensure CCU Audit compliance, supporting dealers in understanding requirements and helping resolve discrepancies.Lead or contribute to training programs related to Used, CCU, and inspection processes, ensuring materials align with 2030 growth goals and dealer needs.Produce and distribute the monthly Used Equipment newsletter, ensuring insights, industry trends, and updates are clear and actionable. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Location: Peoria, IL or Cary, NC or Dallas, TX.Visa sponsorship is NOT available with this position.Relocation is available for this position.This position will require up to 25% travelThis position requires the candidate to work full-time five days a week at the office. This is a summary list of benefits. Voluntary Benefits and Employee Discounts*