Great Service Advisor/ Management Trainee position available at high volume Firestone Complete Auto care store in Mentor, Ohio! Excellent Benefits start on Day 1!! Great Pay ++ Spiff/ Bonus Opportunities!! Qualifications • Desire to succeed in a retail environment • 2-year degree or equivalent • High School Diploma or equivalent • 2-years of consumer retail sales experience • Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty • Must have a valid automobile drivers license at all times and be able to drive customer and company vehicles • Must complete and maintain all of the current and required BSRO store education courses & modules required for this position Responsibilities • An energetic position to provide customer needs in person and on the phone • Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures and promotion of products and services • Building customer satisfaction & loyalty • The merchandising, advertising and promotion of products and services • Energetic responsiveness to every customer, on the phone and in the store • As needed, helps to unload merchandise shipments, changes and balances tires in the service department (after appropriate training), constructs store displays, and performs other duties that are necessary to meet customer relationship requirements • Other duties as assigned • Problem solving as it relates to customer complaints Full description An energetic position to provide customer needs in person and on the phone. Use your communication skills to explain warranty options, establish time commitments between technicians and customers, checkout procedures and promotion of products and services.
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