Social Media Specialist

**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES**

**IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:**

https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$5557.htmld

**Pledge for Success:**

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

**Position Summary:**

This position is responsible for assisting the Marketing Manager with the execution of media strategies that grow positive brand visibility, improve customer service, and create a social environment conductive to increasing revenues. Duties range from content creation across a variety of social platforms to monitoring of user-generated brand-related activity and online reviews, as well as tracking and reporting on related data and analytics.

**Primary Duties and Responsibilities:**

* Promotes superior guest service.
* Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
* Assists in the creation and execution of relevant brand content across a variety of social media platforms, in conjunction with the Marketing Manager.
* Schedules and executes social media messaging
* Utilizes social media monitoring tools and first-hand observations to keep pace with tracking and reports out on posted information found in social media spaces, industry related spaces and public spaces.
* Partners with guest experience to monitor and manage ilani’s online reputation by responding to posts, comments, messages, and online reviews.
* Assists with researching discussions, postings, and comments found in the social communities to identify trends, opportunities, and issues.
* Provides timely notification to the Marketing Manager & the Guest Experience Manager on any public information that supports or inhibits management strategies to enhance brand image and the ability to conduct business.
* Partners with the Guest Experience team to maintain cooperative, productive, and service-oriented relationships with internal departments regarding issues and opportunities.
* Provides on-site support to execute the department’s social media tactics as needed.
* Maintains confidentiality of sensitive information.
* Performs other duties assigned.

**Minimum Qualifications:**

* Associates Degree in Marketing, Communications, Public Relations, or a related field**,** plus one (1) year of experience in communications with a strong focus on social networking activities, or an equivalent combination of education and experience.
* Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
* Excellent written and verbal communication skills.
* Excellent organizational and multi-tasking skills.
* Intermediate knowledge of Word, Excel, and Outlook.
* Understanding of web analytics as they relate to content delivery.
* Able to use web analytics tools to analyze and make recommendations regarding e-mail marketing
* Must be able to sit in front of a computer screen for extended periods of time.
* Must be able to work various shifts and flexible hours.
* Must be willing to work in a smoking environment.
* Must be willing to adhere to company health and safety measures.

**Preferred Qualifications:**

* Previous experience with the execution of successful social media strategies in a high volume, complex casino or hospitality environment preferred.
* Knowledge of current social and interactive management systems preferred.

**Work Shift:**

**Wages:**

This role offers a starting wage of $25.01 per hour. Candidates with relevant experience may be placed higher within the established pay range.

*Knock, knock. Hear that sound? That's opportunity!*