Specialist, Ads Operations

Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Implements minor changes based on this feedback to enhance the client experience.Demonstrates foundational knowledge of product features and functionalities, addressing basic client inquiries effectively.Keeps informed about basic industry trends and regulations relevant to merchant services, sharing insights with clients as needed.Assists clients in account configurations, providing guidance on standard offerings and features.Handles standard client issues independently, ensuring timely resolutions and effectively managing client expectations.Monitors basic account activity to identify potential issues and responds as needed.Acts as the primary contact for client issues, ensuring needs are promptly addressed with minimal escalation.Acknowledges and utilizes the role of feedback in service improvement, collecting feedback during interactions and sharing insights with the team.Recognizes general signs of growth opportunities within merchant accounts, such as increased transaction volumes or new service inquiries.Understands the importance of merchant satisfaction in retention efforts and can articulate how positive experiences impact loyalty.Minimum Qualifications: PayPal The expected range of pay for this role by location is: For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.