Sr. Advertising Coordinator - Order

We're dedicated to helping our clients meet their business goals by connecting them with their customers through multiscreen television advertising. Is a subject-matter expert, a resource for specialists, a back-up to leadership, provides floor support, and are ambassadors for Advertising Operations across all departments. May act as a resource for colleagues with less experience.Job DescriptionCore ResponsibilitiesDemonstrate self-reliance of trafficking high-volume, complex display and video advertising campaigns at a consistently high-accuracy rate for high-grossing lines of business.Support and operational management of client order/revision processing into scheduling platforms.Perform necessary auditing of orders/revisions to ensure accuracy of discounts, fees, and data governance coding details.Monitor automation and workload needs based on daily timeline and service level agreements.Build strong understanding of order/revision workflow.Gain ability to decipher, promote and troubleshoot orders/revisions that have been flagged by robotic process automation (RPA) system.Build and maintain understanding of workflow within all necessary platforms.Has an analytical approach to solving major issues, such as correcting data entry errors by escalating to the appropriate parties after completing all background research.Provide expertise, field questions, advise, and regularly communicate with partner departments to resolve issues and deliver superior customer experience, including but not limited to: missing or unclear order settings/data.Collaborate with team and leaders to create enhancements in automation and workflow efficiencies.Utilize past experience to recognize issues and anticipate challenges that may arise in order to draw sound judgments and conclusions.Handle exception clients with late arriving content and procedures (High Value Programming, Sweeps, etc. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.Comcast is proud to be an equal opportunity workplace.