In this role, you will own a multi-year vision and roadmap on process optimization to streamline support workflows, increase productivity, and enhance the overall effectiveness of advertiser support – whether it’s delivered via a human or AI. Your relentless focus on defining and solving the right problems will be instrumental in elevating our advertiser support function and reinforcing our position as a trusted partner to advertisers. • Stay up-to-date with industry trends and best practices in process optimization, customer support, and human-centered design to continuously improve our operations. About the team The Support Products & Services (SP&S) team’s mission is to provide the right support and services at the right time to ensure advertisers can effectively grow their business with Amazon. Amazon is a total compensation company.
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