We are seeking a reliable, tenacious, and values-driven professional to join our team as a Compliance Coordinator. This role reports directly to the Compliance Manager and regularly collaborates with the onboarding and operations departments.
What's in it for you (benefits will vary if not hired for full-time permanent):
Paid training/onboardingGreat potential for career advancementWork in an inclusive, caring, and values-driven environmentMake a critical difference for children, families, and educators
Weekly hours: 40 per week (Required Overtime, which includes weekend hours, 6 weeks out of the year)
Shifts:
(a) 08:00 - 17:00 EST (07:00 - 16:00 CST, 06:00 - 15:00 MST, 05:00 - 14:00 PST)
(b) 13:00 - 22:00 EST (12:00 - 21:00 CST, 11:00 - 20:00 MST, 10:00 - 19:00 PST)
Start date: ASAP
The successful applicant will be:
Inspired by our mission and valuesAble to exhibit our fundamental company competencies (review by clicking here)Comfortable with ambiguity and an ever-changing environmentComfortable presenting in front of a groupComfortable with offering support while also holding drivers accountable to policy, procedures and safety standardsComfortable navigate multiple technology platforms and systems.ReliableConscientiousProfessionalStrong in attention to detailAble to handle documents and information confidentiality
What you will do:
Schedule drivers for any district-specific or ongoing trainingMonitor and maintain drivers' status as kid-ready and update files accordinglyConduct a high volume of daily phone calls and text messagesBecome certified to teach and facilitate certain trainings (ie: training on policies, defensive driving etc.Review and process camera-related events (e.g., incidents, risk flags, complaints) in a timely and consistent mannerMaintain accurate documentation and tracking of all camera-related cases and activitiesCoordinate follow-up actions related to driver incidents, including information gathering and internal communicationSupport handling of footage-related requests by ensuring alignment with company policies and processesAssist in tracking repeat issues and supporting documentation for driver follow-up or coachingPerform routine quality checks to ensure documentation is complete and consistentPartner with Operations, Compliance, and other internal teams to ensure alignment in program executionEscalate complex or sensitive issues through appropriate channels when neededPerform other duties as assigned
Required Qualifications:
Read, write, and speak English at a proficient levelAt least 18 years oldHave a printerHave a reliable internet connectionAccess to computer and printerHave a minimum of a high school diploma or GEDHave at least 2 years of high-volume call experienceHave at least 1 year of experience in a customer service role and an administrative role
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