Store Manager

Searching for a safe and supportive auto shop where you feel accomplished every day? **We're looking for people to join the team at our Firestone Complete Auto Care in Phoenix. **JOIN OUR TEAM TODAY AND GET:** _• Paid training and support for ASE certifications • Opportunities for advancement • Tool and resource support • A huge range of benefits _We are looking for a motivated Store Manager to lead a safe and stable team of vehicle and customer service professionals. A Manager is responsible for every aspect of the store operation, which includes selecting, coaching, and developing store teammates as well as merchandising, advertising and promotion of products and services.. **Responsibilities:** • Customer service • Drive store Sales & promotions • Build Customer Satisfaction & Loyalty • Creating Results for Teammates, Customers and the Company • Understand alternative tire sourcing and competitors • Payroll, budgets and store goals • Responsible for record keeping and relevant financial information • Manage, schedule and assign staff according to their skill level • Attend paid training to stay up- to-date with new developments in the automotive service industry • Follow up with customers to obtain feedback and ensure they are satisfied with received • Other duties as assigned **Requirements:** • High School Diploma or equivalent • Demonstrated success in retail sales management • Problem solving as it relates to customer complaints • Aptitude to manage inventory, order scheduling, and ongoing merchandising displays • Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty • Teammate and customer communication skills • Negotiation and conflict resolution skills • Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles • Must have completed all of the current and required BSRO store education courses & modules required for this position **One more important point...** The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.