Strategic Account Manager

The approach we take blends traditional search expertise with cutting-edge AI tools, ensuring our clients stay competitive, visible in both traditional and AI Search, and ready for what’s next. We do it for ourselves, our clients, and our company. You are expected to be a client advocate within the agency and support clients’ business growth goals, while aligning with Digital Strike’s internal goals. • Product/Service Knowledge: Become an expert in our digital marketing services to effectively convey the value and benefits to clients • Client Relationship Management: • Build and nurture strong relationships with clients to gain a deep understanding of their business needs and goals • Conduct regular check-ins and status meetings with clients to ensure their ongoing satisfaction and success • Revenue Growth: Identify opportunities to upsell or cross-sell additional products or services to existing clients to drive revenue growth • Issue Resolution and Escalation: • Proactively address client concerns and issues, coordinating with internal teams to provide prompt solutions • Escalate complex issues when necessary and follow up to ensure resolution • Reporting: Provide regular reports on strategy initiatives, engagement data, and key performance indicators to each client • Client Feedback and Advocacy: • Gather client feedback to drive service improvements and enhancements • Encourage clients to become Digital Strike advocates, promoting positive reviews and referrals • Services Renewals: Ensure timely Statement of Work (SOW) approvals and navigate monthly services changes as necessary • Market Research: Stay updated on industry trends, competitor activities, and market conditions to provide valuable insights to clients • Client Onboarding and Education: • Assist clients in the onboarding process, ensuring they have a smooth and successful launch • Provide education and resources to help clients understand our services and digital marketing in general Qualifications: • Bachelor's degree in business, marketing, or a related field preferred • 2+ years of experience in customer or client success, account management, SEO, PPC, or a related role • Strong communication and interpersonal skills, ability to build relationships with clients • Excellent problem-solving and conflict-resolution abilities • Ability to work collaboratively with cross-functional teams • Results-oriented and motivated to meet and exceed sales targets • Strong organizational and time management skills • Proficient in using Google Suite Tools, Teamwork (or other task management systems), Hubspot (or other CRM tools), and other relevant programs • Knowledge of digital marketing (search engine marketing and/or paid search) is a plus • Availability to work occasional evenings and weekends as the client's needs dictate