Success Manager

(COLUMBUS, GA)

CLIENT SUCCESS MANAGER

At Aletheia Digital, we are guided by three core tenets: Make it Work For The Client, Provide Exceptional Customer Service, & Form Authentic Relationships. We are grounded in an “others first” mindset. That means we are driven to deliver results for our team members and clients; we serve others the way they want to be served; and we invest in building connections through relationship each and every day.

We are deeply influenced by the entrepreneurial spirit. Our team members are problem solvers by nature, looking for solutions and new ideas rather than having those solutions and ideas given to them. We learn from each other, challenge each other, and celebrate each other when we succeed.

As a Success Manager with Aletheia Digital, you will embody this philosophy by serving clients daily and partnering with your team members to ensure the work we do meets and exceeds expectations.

As a Success Manager, the key responsibilities you’ll engage in daily are:

MAKE IT WORK FOR THE CLIENT

Develop effective campaigns to meet and exceed Client goals & expectations
Provide required information to the Fulfillment team to create or manage Client campaign
Track & Manage Client campaigns through Aletheia Digital CRM software including reporting current and future revenue and campaign platforms: i.e. Search, Display, Social, etc.
Serve as liaison between the Fulfillment team and the Client
Recommend incremental opportunities to grow Client’s relationship with Aletheia Digital

PROVIDE EXCEPTIONAL CUSTOMER SERVICE

Manage the customer experience and client satisfaction with Aletheia Digital
Facilitate access to Client’s current account platforms (Google Business Profile, Google Analytics, Adwords, Facebook, Website, etc.)
Monthly campaign performance review with the Client
Utilize reporting resources, i.e. TapClicks, CallRail, etc.

FORM AUTHENTIC RELATIONSHIPS

Cultivate and nurture personal relationship with the Client
Identify and capture key personal information in Aletheia Digital CRM software
Deliver personal touch points “Beyond the Campaign”, i.e. Birthdays, Anniversaries, Holidays, etc.

As a Success Manager, the desired or required experience we are looking for are:

EDUCATION / EXPERIENCE

Bachelor's degree or equivalent in a Marketing, Communication, Computer Science or Digital Advertising related field preferred
Exceptional people skills with a positive and cheerful disposition
Must be extremely resourceful and able to make sound recommendations based on research and aggregated data efficiently
Must be a self-starter who sets priorities, approaches new tasks with positivity and strives to execute with a high level of self-confidence, accountability, poise, maturity and interpersonal skills
Must be able to manage the demands of completing multiple tasks under deadline
Must be a team player who is passionate about their contribution towards delivering great work

At Aletheia Digital, we know our first customer is YOU! That is why we provide benefits that go beyond your paycheck. Creating a work environment that helps you maximize your potential is our commitment to our team members. To that end, as a Success Manager with Aletheia Digital, you can expect the following additional benefits with your employment:

BENEFITS

401(k)
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance