We bias toward standards-based and flexible designs that allow publishers the ability to invent on top of our solutions and to interoperate well with other advertising technology providers; both internal and external. This role requires you to constantly hit the ground running, and your ability to learn quickly and work on disparate and overlapping tasks will define your success. This position requires a combination of strong troubleshooting, technical, communication and leadership skills including the ability to: • Evaluate, diagnose, troubleshoot and drive resolution of all systemic publisher impacting advertising issues in production • Provide visibility into problem themes, and drive accountability and action for continually enhancing publisher experience • Interface with engineering and product teams, and business partners to determine root cause • Develop SOPs and automated tools (applications, improvements and scripts) to eliminate regressions and improve quality and efficiency • Collaborate cross-functionally across other support and engineering teams to resolve issues and implement troubleshooting best-practices and tools • Mentor and provide guidance to peer support engineers through knowledge shares and reinforcing best practices A day in the life Amazon is a total compensation company.
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