Job Overview We are hiring a Support Representative to join our team at Analytic Owl. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients. Key Responsibilities: • Answer or make calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services; • Respond efficiently and accurately to users via phone, email, and live chat, explaining possible best practices or solutions, and ensuring that clients feel supported and valued; • Engage in active listening with users, confirm or clarify information, and escalate user questions and set appointments for Product Advocates or Account Managers as needed.
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