Support Representative

Job Overview The role of Support Representative is an exciting opportunity to join a team of professionals dedicated to providing exceptional customer service. Key Responsibilities: • Answer or make calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services • Respond efficiently and accurately to users via phone, email and live chat, explaining possible best practices or solutions, and ensuring that clients feel supported and valued • Engage in active listening with users, confirm or clarify information and be able to escalate user questions and set appointments for Product Advocates or Account Managers

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