Team Lead, Local Marketing SupportRemote

This individual will oversee a team of Customer Success Managers (CSMs) responsible for both high-touch, strategic support and high-volume, scalable success motions, as well as our global support team that ensures timely and effective assistance for our users. Key Responsibilities • Team Leadership & Management: Manage, mentor, and scale a team of Customer Success Managers and Global Support team members focused on onboarding, adoption, and strategic support for franchisees and local users. • Cross-Functional Execution: Collaborate with the Brand Strategist and Customer Success leadership teams to relay account insights, risks, and growth opportunities at the franchisee and user levels, helping to inform and refine overall account strategies and identify potential areas for expansion. Qualifications • Experience: 5+ years of experience in Customer Success, Support, Account Management, or related roles, with at least 2+ years of leadership experience. • Strong understanding of customer success and support at scale, including automation, digital engagement strategies, and self-service enablement.