What you’ll do: • Be an expert on Snap’s ad platform; use data to provide solutions on ad delivery, measurement, performance, and campaign optimization queries • Provide excellent email and video call communication to advertisers, agencies, and Snap Sales teams on Snap’s self-serve ad product suite with clear and timely communication, quality deliverables, and innovative solutions • Perform proactive and reactive analyses of campaign delivery in order to increase performance and drive revenue based on our account health score • Serve as the main point of contact for auction trends for local sales teams by providing onboarding, ongoing support, and proactive strategy planning • Educate and train internal Sales teams on campaign management strategies and performance improvements based on advertiser goals • Inform, influence, and execute new quality strategies and tactics using sound analysis and impact metrics to support your positions • Maintain established QA scores on responses and adhere to operational KPIs Preferred Qualifications: • Advanced Javascript/HTML5/CSS3/Python skills for troubleshooting complex issues with advertiser integrations with our platform • Advanced understanding of APIs and server integrations • Mastery of tracking pixels and third-party measurement of digital advertising campaigns • 2+ years working in a solutions/technical AM role as part of a revenue driven environment • Experience working with ad agencies, brand, and performance advertisers and Sales • Able to work independently while also operating as a collaborative team player • Demonstrable track record of preparing and leading trainings • Ability to explain complex solutions in an easy to understand and engaging manner • Customer-driven with a passion for supporting Snapchatters and Businesses • Product expert, know Snapchat’s advertising products inside out At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. In the United States, work locations are assigned a pay zone which determines the salary range for the position. The starting pay may be negotiable within the salary range for the position.
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