Responsibilities include: • Secure and grow the pigment business with technical support to the sales team in North America. • Setup customer specific product-specifications in alignment with the responsible QC and Product Manager and take care of these in terms of batch/CoA selection for these customers • Secure communication with Sales on technical issues, batch selection, PSS availability and technical advice to secure and grow our business • Train Distributers, Agents, sales team and customers from technical side on our global pigment and latest innovations for all applications online as well as face to face, where needed. • Complaint handling / communication in front of our customers as well as the transfer of technical issues/complaints to the labs/plants and the responsible internal contacts. • Study new market trends and setup penetration plans together with the Global Head of Innovation & Marketing • Deep understanding of pigment's chemistry and customers technical requirements.
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