Purpose of Position: The objective of the Technical Support Engineer is to be the liason between the development projects of the Customer Support and Engineering departments. Through deep knowledge of our platform and technical skills, the Technical Support Engineer remediates technical issues that are escalated from the Customer Support department. • Identify bugs and generate detailed and actionable bug reports for Engineering. • Identify gaps in current tooling that are personally time consuming and for the Customer Support staff. • Familiarity with the software development lifecycle (SDLC).
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