• Develop and document best practices, processes, and KPIs to optimize CRM and related technologies. Collaboration & Stakeholder Engagement • Serve as the primary liaison between internal partners, the Retail Marketing Operations (RMO) field team, and Store Operations. Vendor & Performance Management • Oversee relationships and manage performance with tech stack vendor partners to ensure alignment with organizational goals. • Technical Proficiency: Demonstrated expertise in CRM process management, proficiency in automotive sales and traffic workflows, and familiarity with adjacent tools to deliver an industry-leading Customer Experience. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
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