https://forms.office.com/r/JNXt5KF10k EnProVera is currently looking for temporary remote Customer Service Representatives (CSR) to support the Internal Revenue Service (IRS) Call Center. Position Description: • Customer service is the primary function • Calls are basic and routine • Uses computerized system for tracking, information gathering, and/or troubleshooting • Handles customer service inquires and problems via telephone, recording consistent problem areas – may respond to e-mail inquiries • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff Pay and Benefits: • Pay rate is based on location • The opportunity to work from the comfort of your home • Leadership support to ensure success Required Skills and Experience: • High School diploma or equivalent • Minimum 6 months of customer service experience • Must be able to speak and read English fluently • Must be able to pass both criminal background check, and IRS tax review due to the sensitive nature of this work • Ability to understand and follow instructions furnished in written, oral, or diagram form • Be able to work independently and meet production/quality goals Must provide your own: 1) Private and secure workspace 2) Must bring your own personal Desktop or Laptop with these minimum characteristics: • Intel Core i5 Processor with 8GM memory • 256GB hard drive • Windows 10 • 1 USB Type C 3.1 Gen 2 port (for headset) • 1 RJ-45 connection 3) Headset: Wired headset and microphone with a USB C connection 4) High Speed Internet Connectivity: • Wired internet connection (WiFi OK) • Download – 20 Mbps minimum • Upload – 5 Mbps minimum • An attestation of speed is required. We don't want our associates to feel like they are only an employee with an employee id number responsible for generating revenue and profitability. Job Availability: As positions come open, we will be advertising them on our website for you to review and apply if you feel you are qualified. If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation to complete our application process, please contact humanresources@enprovera.com or (888) 481-2843, ext 5 for assistance.
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