The Venue Technology Manager is primarily responsible for managing the technology needs of Legends at the Buffalo Bills, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, RFID, peripherals, etc. - Train management teams in the proper use and maintenance of systems and applications - Serve as primary point of contact for all IT related issues and inquiries at the venue to ensure priorities are established and met. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - PCI risk and compliance - Supervisory experience with the ability to motivate and lead teams - Ability to effectively manage and produce in a matrixed environment - Excellent interpersonal and communication skills - Experience with an IT ticketing solution to track and manage issues and requests - Managing external vendors delivering managed IT services - Relevant technical certifications preferred - A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics - Excellent written and verbal communication skills, with the ability to communicate with all levels of staff - Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment - Strong problem solving and creative skills, and the ability to exercise sound judgment - High level of integrity and dependability with a strong sense of urgency and result-orientation - Ability to lift up to 30 pounds regularly and occasionally up to 50 pounds - Must be able to work varying schedules to reflect the business needs of the organization, including nights and weekends Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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