Walk-On's Sports Bistreaux - Management

***Assistant General Manager*** The Assistant General Manager (AGM) is responsible for supporting the management in all operations of a Walk-On’s Sports Bistreaux while exhibiting leadership and direction to both the Front of House (FOH) team and Heart of House (HOH) team. The AGM must have the ability to lead a high volume, food focused restaurant through detailed knowledge of Walk-On’s systems and standards, guest hospitality, team management, and leadership. Coaches and develops talent within the FOH team Responsible for adhering to Walk-On’s systems and standards to increase production and productivity Coaches Walk-On’s hospitality standards to ensure each guest has a memorable “Game Day” experience Celebrates the wins with the team creating an energetic and supportive work environment Ensures guest satisfaction by monitoring food quality and service standards through guest interactions Responsible for recruiting, training, coaching, developing, and counseling FOH team Responsible for all ATC, local, and state government requirements and regulations Responsible for validating all FOH team members have all necessary permits pertaining to BWL service (ATC/ABO/Bar Card) Maintains safe, secure, and healthy facility by adhering to Walk-On’s/Ecosure safety and sanitation guidelines Responsible for creating a career path for all hourly members through coaching, setting goals, and honest feedback Responsible for demonstrating the Walk-On’s identity in appearance, demeanor, values, and ethics as outlined in the Walk-On’s Manager Code of Conduct Responsible for driving profitability in the FOH by controlling labor and being aware of sales goals and minimize waste Responsible for order, inventory, and display of all merchandise Responsible for leading by example, ensuring the team before self- mentality is maintained at all levels Responsible for setting the standard in both work ethic and attitude Hold him or herself and team accountable for all wins and losses Responsible to contributing thoughtful and impactful input to weekly manager meetings Is an expert and is aware at all times all current metrics of sales, profitability, COGs, Labor and other costs. BISTREAUX BROTHERS RESTAURANTS LLC DBA Walk- On’s Sports Bistreaux ***Executive Kitchen Manager*** The Executive Kitchen Manager (EKM) reports to the General Manager and is responsible for all culinary operations of a Walk-On’s Bistreaux and Bar while exhibiting leadership and direction to the Heart of House (HOH) team. Job Duties: Ensures proper staffing levels by recruiting and interviewing talented kitchen staff members following company guidelines Manages HOH team, including scheduling, performance feedback, and discipline Is responsible for ongoing training and professional development of all Heart of House (HOH) team members Responsible for motivating team daily to create and ensure a fun and successful work environment Responsible for maintaining the highest food quality from the back door to the guest’s table Effectively communicates with management team and corporate team to ensure effective and efficient operations without issue Effectively builds trust with team members and fellow management by providing clear and honest communication and feedback Responsible for maintaining and exceeding all Walk-On’s standards and holding team to the same standards Sets operational goals and follow-up plans for the HOH team while also holding him or herself responsible for goals.