Walk-On's Sports Bistreaux - Management

We are super excited to continue to grow in Orlando area! Service Manager Service Manager is responsible for supporting the management in all operations of a Walk-On’s Sports Bistreaux while exhibiting leadership and direction to both the Front of House (FOH) team and Heart of House (HOH) team. The Manager must have the ability to lead a high volume, food focused restaurant through detailed knowledge of Walk-On’s systems and standards, guest hospitality, team management, and leadership. The Server must be able to motivate, coach, teach, develop, and inspire all team members to provide each guest with a memorable experience. Coaches and develops talent within the FOH team Responsible for adhering to Walk-On’s systems and standards to increase production and productivity Coaches Walk-On’s hospitality standards to ensure each guest has a memorable “Game Day” experience Celebrates the wins with the team creating an energetic and supportive work environment Ensures guest satisfaction by monitoring food quality and service standards through guest interactions Responsible for recruiting, training, coaching, developing, and counseling FOH team Responsible for all ATC, local, and state government requirements and regulations Responsible for validating all FOH team members have all necessary permits pertaining to BWL service (ATC/ABO/Bar Card) Maintains safe, secure, and healthy facility by adhering to Walk-On’s/Ecosure safety and sanitation guidelines Responsible for creating a career path for all hourly members through coaching, setting goals, and honest feedback Responsible for demonstrating the Walk-On’s identity in appearance, demeanor, values, and ethics as outlined in the Walk-On’s Manager Code of Conduct Responsible for driving profitability in the FOH by controlling labor and being aware of sales goals and minimize waste Responsible for order, inventory, and display of all merchandise Responsible for leading by example, ensuring the team before self- mentality is maintained at all levels Responsible for setting the standard in both work ethic and attitude Hold him or herself and team accountable for all wins and losses Responsible to contributing thoughtful and impactful input to weekly manager meetings Is an expert and is aware at all times all current metrics of sales, profitability, COGs, Labor and other costs.